Caricom Freight Consolidators ("we," "us," or "our") operates the website shipwithcaricom.com and provides freight consolidation and shipping services from the United States to Jamaica and the Caribbean. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website, customer app, Operator staff app, and services.

1. Information We Collect

Personal Information: When you create an account, submit a dock receipt, request a quote, or contact us, we may collect your name, email address, phone number, mailing address, and government-issued identification (for cargo release).

Shipping Information: We collect details about your shipments including item descriptions, declared values, weights, dimensions, tracking numbers, and consignee information necessary to process and deliver your cargo.

Payment Information: When you pay invoices online, payment is processed through our payment providers. We do not store your full credit card number on our servers.

Usage Data: We automatically collect information about how you interact with our website, including IP address, browser type, pages visited, and timestamps.

Mobile App Data: When you use the Caricom Freight app, we may collect saved recipient contact and delivery details, support messages, shipment and invoice activity, device notification tokens, and crash, performance, and feature-interaction diagnostics.

2. How We Use Your Information

We use the information we collect to:

Process and track your shipments
Generate dock receipts, invoices, and customs documentation
Send shipping notifications via email and WhatsApp
Process payments and maintain billing records
Respond to your inquiries and provide customer support
Comply with customs regulations and legal requirements
Improve our website and services

3. Information Sharing

We may share your information with customs authorities, shipping carriers, and partner agents in Jamaica as required to complete your shipment. We do not sell your personal information to third parties.

We use third-party service providers including Twilio (WhatsApp notifications), Resend (email), Clover and Stripe (payments), Vercel (hosting), Expo (mobile notifications and updates), and Sentry (app diagnostics, when enabled). Assisted label reading sends the label image to our OCR provider, Anthropic, to extract shipping details. These providers only access information necessary to perform their services.

4. Data Security

We implement industry-standard security measures including encrypted connections (HTTPS), secure authentication, and access controls. However, no method of electronic transmission or storage is 100% secure.

5. Data Retention

We retain shipping records and transaction history as required by customs regulations and for legitimate business purposes. You may request deletion of your account and personal data by contacting us, subject to legal retention requirements.

6. Mobile App

Our mobile app ("Caricom Freight") provides the same account, tracking, quoting, and notification features as our website and uses the same systems described above.

Push notifications: with your permission, we register a push token for your device so we can send shipment and account updates. You can turn notifications off at any time in your device settings.
On-device storage: your login session is stored securely on your device using the system keychain/keystore; we do not store your password on the device.
Account deletion: you can permanently delete your account directly in the app (Profile → Delete account) or at shipwithcaricom.com/account-deletion. This revokes access and anonymizes your personal login profile. Shipment, customs, billing, payment, fraud-prevention, and audit records are retained only where required for legal, tax, accounting, dispute, or operational obligations.

Operator staff app

Operator is provided to authorized Caricom staff. Accounts are issued by Caricom; the app does not offer public registration. Operator handles staff account details, shipper and consignee contact details, shipment descriptions and values, cargo and label photographs, release signatures, and messages, tasks, and notes needed for freight operations. Information entered about customers is part of the shipping records described in this policy.

Camera and photos: with your permission, Operator scans package barcodes and captures or attaches selected cargo and label photos. Images submitted for assisted label reading are processed to extract shipping details. Operator does not request microphone access or read your device address book.
App lock and local drafts: the device operating system handles optional biometric or passcode unlock; Caricom does not receive your biometric templates. Secure session tokens, pending work, and drafts may be stored on the device to support sign-in and recovery from interrupted connections. Sign out on shared devices when you finish work.
Diagnostics: when configured, crash reports, performance details, technical device information, staff identifiers, and limited feature-interaction events help us diagnose faults and improve Operator. The app filters credentials and common personal-information fields from diagnostic events. These events are not used for advertising tracking.
Staff access and privacy requests: contact your supervisor or info@shipwithcaricom.com to request account changes, access revocation, or deletion of personal information. Deactivating a staff account does not erase shipment, customs, billing, or audit records that must be retained for the purposes above.

7. Your Rights

You may access, update, or delete your personal information through your account settings or by contacting us. You may opt out of non-essential notifications through your notification preferences.

8. Cookies

We use essential cookies for authentication and session management. We use Google Analytics to understand website usage. You may disable cookies in your browser settings, though some features may not function properly.

9. Contact Us

For questions about this Privacy Policy, contact us at info@shipwithcaricom.com or call (305) 687-1677.

Caricom Freight Consolidators
14735 NW 25th Ct, Opa Locka, FL 33054